Questions 1 - 3 refer to the following conversation:
M: Hi, I got a brochure from you about your newest line of laptops. You have some good prices, and I’m interested in getting one of them. But, I didn’t see any information about what kind of service and technical support you provide after the purchase.
W: Oh, sorry about that. We usually include that with the brochure. If you like, I can fax it to you right now.
M: Well, actually the fax machine in my office is being repaired today, and it won’t be fixed until around 2:30. It would be better if you could send it around 3:30. That way, I’ll have time to look it over before I go out to dinner at 5. The fax number is 555-857-2129.
W: Ok. If you don’t receive it before 5, please call me back at . Thank you for your business and have a great day!
Questions 4 - 6 refer to the following conversation:
M: I wanted to talk to you about some complaints we received recently from clients about the attitude of one of your staff. Several people have complained about Carl’s bad attitude, and I had to apologize to them, so I need to know what you intend to do about it.
W: You’re right, I heard about that, and we do have a problem with Carl, and I’ve already talked to him.
M: And… what did you say?
W: I told him that his behavior is unacceptable, and that I will withhold 10% of his pay for the next month. I’ve also scheduled a two hour meeting for the entire customer service division for next week to prevent this kind of thing from happening again.
Questions 7 - 9 refer to the following conversation:
W: So, what do you think about our advertising budget for next year? I think we’ll probably need to raise it by about 10% since the market is changing and we have several new competitors.
M: Really? Do you think we can afford that right now? The costs of advertising are so high and I’m not sure if it’s really worth it.
W: I don’t think we have any other choice. We need to make sure that we are appealing to different kinds of 18 to 30 year olds since they tend to shop online.
M: Well, that’s true. But I’m still not sure it’s a good idea to make any big changes right now.
Questions 10 - 12 refer to the following conversation:
W: So. You would like to be the sales department manager? Please tell me some of your ideas about how you would improve sales and increase consumption of our products.
M: I would make sure the sales staff has complete knowledge about our products, and I would give them training about the kind of language and behavior to use with customers.
W: Ok. And, last question: if you got this job, what would you do to increase profits?
M: Well, in my last job I rearranged some of the floor displays. I think it’s better to have the high profit items displayed in the front of the store, and put the items that people commonly buy in the back. That way they will look at many other items when they are walking to what they are planning to buy.
Questions 13 - 15 refer to the following conversation:
M: Hi Krista, I haven’t seen you in a while! So, how is everything going with your business? I saw the giant sign at your shop advertising a 20% off sale…
W: Well, actually, things have been pretty tough for the last year… The economy has been slow for the last year or two, and we don’t have as many customers as last year. Even though profits are down, I decided to have a big sale for six months because I really need to get more customers to come into the shop.
M: Oh, sorry to hear about that. I hope the sale works. Do you have any other plans?
W: Well, winter is coming, and that’s always the best time of year for our sales, so instead of worrying about short-term profits, I’ve told my staff to focus on an advertising campaign for that time of year.
0 comments:
Post a Comment